Return & Refund Policy

Last Updated: [2026-07-10]

At [Maotutu], your satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, please make sure that:

• The item is in its original packaging.

• The item hasn't been used, worn, or damaged.

• You have the original receipt or proof of purchase.

Note: Unless the product is defective or we made a mistake, return shipping costs are the responsibility of the customer.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards

• Downloadable software products

• Intimate goods (e.g., underwear, swimwear) for hygiene reasons

• Health and personal care items

• Sale items (unless faulty)

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at [yuanjoce@hotmail.com] with your order number and reason for return.

2. Wait for Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3. Ship the Item: Securely pack the item(s) along with your RMA number and proof of purchase. Send the package to the address provided using a trackable shipping method.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

• Approval: If approved, your refund will be processed promptly.

• Method: Refunds will be issued to your original method of payment (e.g., credit card, PayPal).

• Timing: Depending on your bank or card issuer, it may take 5-10 business days for the funds to appear in your account.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the same product, please contact us at [yuanjoce@hotmail.com].

6. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us immediately at [yuanjoce@hotmail.com]within 48 hours of delivery. Please include photos of the damage/incorrect item and your order number. We will cover all return shipping costs and send you a replacement or issue a full refund, including original shipping fees.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company—it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [yuanjoce@hotmail.com].

8. International Returns

For international orders, please mark the package as "RETURNED GOODS" on customs declarations to avoid duties and taxes upon re-entry. Customers are responsible for any return shipping fees and potential customs charges.